Refund policy

All returns and refund will be processed on a case by case basis. Our refund policy covers you for 24 hours. If 24 hours have gone by since your purchase, we are unable to offer you a refund or exchange. Perishable goods such as flowers, plants or chocolates cannot be returned. 

Flowers and Plants

If there is a problem with your flowers, we require notification immediately on receipt, please call us on 1300 862 989, or email us at sales@luxuryroses.com.au You will need to forward photographs by email in order for us to assist in your request.

Home and Giftware

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds (where applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours. 

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@luxuryroses.com.au and send your item to: PO BOX Q1850 Queen Victoria Building NSW 2130

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.